Underground Closet Return and Refund Policy
At Underground Closet, we strive to ensure our customers are completely satisfied with their purchases. Please read our return and refund policy carefully to understand your rights and obligations.
Return Eligibility:
Returns will be considered under two conditions:
- Concerns about the authenticity of the item.
- Damage incurred during delivery.
- Returns are accepted at the seller’s discretion.
Terms of Return:
- Buyers have 48 hours from the delivery date to request a review for a return to the contact information below.
State of Return:
- To qualify for a return, items must be unworn and in their original packaging, including any boxes, dust bags, shopping bags, or authenticity certificates. if any of these items are missing buyer will incur charges.
Reason for Return:
- There are concerns about the authenticity of the item. The buyer must provide proof of authenticity. If proof cannot be provided, the return will be accepted.
- The item was damaged during delivery.
- This return policy does not apply to shoes, clothes, jewelry, or accessories. Return only apply to Hand Bags.
Return Process:
Refund Process:
- Refunds will be issued to the original payment method once the returned item is safely received and inspected by us.
Contact Information:
Note: This policy is designed to protect both the buyer and seller, ensuring a fair and secure transaction process. We appreciate your understanding and cooperation.